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General Issues

We continuously update this page with new issue types and solutions. Check back anytime for the latest help.

Credits Not Updated​

If your credits haven't updated after a successful payment, please follow these steps:

  1. Refresh the Billing page.
  2. Check if your credit balance has updated in the Purchase Credits section.
  3. Verify that your invoice appears in the Purchase History section.
We Will Help You

If your credits are still not updated after these steps, please contact us. We'll resolve the issue as quickly as possible.

Support

Credits Not Refunded​

If your credits haven't been refunded after an unsuccessful image creation, please follow these steps:

  1. Refresh the Transaction page.
  2. Check the message list. If you don't see a refund message for the missing credits, it means the refund hasn't been processed.
  3. Go to the Dashboard page and check the Credits ➜ Refunded section. If the credits don't appear there, they haven't been refunded.
  4. Check your current credit balance on the Dashboard and Billing pages. If your balance hasn't increased, the refund hasn't been applied.
We Will Help You

If your credits are still not refunded after these steps, please contact us. We'll resolve the issue as quickly as possible.

Support

Images Not Appeared​

If your generated images don't appear and the status remains stuck on Starting or Processing for more than 3 minutes, please follow these steps:

  1. Refresh the feature page (Horizon, Persona, Fixy, or Canvas).
  2. Check if your image has appeared.
  3. If not, click the Fix Image button and wait for the page to refresh automatically.
  4. Check again to see if your image is now visible.
We Will Help You

If your images are still missing after these steps, please contact us. We'll resolve the issue as quickly as possible.

Support